Studio & Class Policies

Class Registration

To ensure the best level of instruction and class experience for each student, we limit our class sizes and therefore encourage registering for classes in advance. To check if space is available before coming to the studio, go to our online class schedule, use the Studio Chic App or call the front desk at 519 902-7653.

If you choose to sign up for a class that is already full, you will have the opportunity to add your name to the waitlist. Keep in mind that waitlists can move quickly. Therefore, waitlisted clients often do get bumped into class.

You can sign-up for a class online, on our app or at the front desk during business hours. You may reserve 2 classes a day up to 1 week in advance. Please note that the purchase of a class package or membership is required to make an online reservation.

Class Cancellation Policy
All classes must be cancelled 6 hours prior to the start of the class.

To Early Cancel- You may cancel a class online or via phone up to 6 hours before the class starts.  If you need to cancel a class for the next day and it is past our normal business hours, we ask that you do so online. Also, we do not accept email, text, Facebook or voicemail cancellations because we cannot always guarantee that your message will be received in time.

Late Cancel/No Show- If you late cancel a class after the 6 hour window before a class starts you will be charged a $10 Late Cancel fee. If you are a No Show for that class meaning you do not show up a $20 fee will apply.  If you are a class pack student we will deduct that class from your existing class package.  New Intro members, or upfront monthly members will have the charge applied to their account, and are expected to pay their fees prior to their next class.


Waitlist: In the event a class becomes full we do offer a waitlist opportunity.  If you chose to register for a class that has a waitlist and a spot becomes available, we will immediately send you an email notification.  Please note that you can be added to a class up to 1 hour before the class is scheduled to start.

When you are added to class from a waitlist, your spot is automatically confirmed and we will expect you to show up.  You can early cancel your spot off a waitlist up till 6 hrs before the class starts.  If you are added to a class from the waitlist and it is within the 6 hour late cancel window you are subject to the late cancel fee. To avoid this charge please cancel your spot off the waitlist if you know you are unable to attend class.

Studio Chic Inc. reserves the right to cancel any class, workshop or event at any time.

We hope that you will understand and respect these policies so that we can remain committed to small class sizes while accommodating as many clients as possible.
Membership Holds
Your Studio Chic Auto-Pay Monthy Membership can be put on hold for 1 month during your 12 month contract.  We do require 30 days notice to get this set up for you.  Membership holds to do apply to any of our upfront monthly members.
Refunds
We do not offer refunds on any of our class packages, memberships, workshops, parties or retail merchandise.  If you are not using your classes as you intended we do encourage you to pass them on to a friend or family member.
Scent Free Studio
Our studio is a scent-free environment.  We do not use any scented products in our studio and ask that our students also not use any scented products while in the studio.  Including perfume, hairspray, body spay, or any other scented product.
Private Lesson Cancellation Policy

All private/semi private lessons must be cancelled 24 hours prior to the start of the class.

To Early Cancel- You may cancel a private lesson via phone during our business hours.  We do not accept email, text, Facebook or voicemail cancellations because we cannot always guarantee that your message will be received in time.

Late Cancel/No Show- If you fail to cancel or do not show up for your lesson within the stated cancellation window, we will deduct that lesson from your package.  If you do not have a package you will be charged a $65 fee.

Studio Disclaimer

Studio Chic Inc. reserves the right to make changes to our pricing, schedules, staffing and policies as needed without notice.

Stat Holiday Closures

The studio will be closed on any statutory holiday unless otherwise specified on our online schedule. 

Studio Chic Logo 366 Richmond Street 2nd Floor | London, ON N6A 3C3 | 519 902-7653
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